2. Refund policy

Damaged or misprinted? We replace it for free

Every print is checked, but if your order arrives damaged or with a printing error, we will send you a free replacement. Please contact us within 48 hours of delivery at sam@samsationalprints.com and include photos (or a short video) of the artwork, the packaging and the shipping label. You do not need to send the item back.

Cancellations

Because each print is made to order, orders can be cancelled within 6 hours of purchase. After that, production may already have started.

Returns

Our prints are made to order, so we do not accept returns or exchanges for change of mind, except where the law gives you that right.

Customers in the European Union and the United Kingdom have a legal right to withdraw from their purchase within 14 days of receiving it, without giving a reason. To do so, email us within those 14 days. You then have 14 days to send the item back in its original condition; return shipping costs are paid by you. We refund the purchase price and the original standard shipping cost within 14 days of receiving the item back. This right does not apply to items that were personalised or custom-made to your specifications, such as custom sizes or custom text.

Refunds

Approved refunds are paid back to your original payment method. Depending on your bank, it can take a few business days to appear.